Frequently Asked Questions
Everything you need to know about your next favorite accessory.
What is your return policy?
We accept returns on unused, full-price items within 30 days of purchase. Items must have all original tags attached and be in their original packaging. Please note that personalized or monogrammed items are final sale.
How do I care for my Clare V. leather bag?
To maintain the beauty of your leather goods, we recommend using a high-quality leather conditioner and avoiding prolonged exposure to direct sunlight or moisture. For suede items, use a protective spray before your first wear.
When will my order ship?
Standard orders are typically processed and shipped within 2-3 business days. During peak holiday seasons or promotional events, processing may take up to 5 business days. You will receive a tracking number via email once your order is on its way.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and the weight of your order. Please note that international customers are responsible for any applicable duties and taxes.
Can I change or cancel my order after it has been placed?
We strive to process orders as quickly as possible. If you need to make a change, please contact our customer service team immediately. Once an order has reached the fulfillment stage, we are unable to cancel or modify it.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Apple Pay, and Shop Pay installments for flexible payment options.